Policies


email: info@quinnandfriends.com

Discounts + Split Pay

Discounts:

Discount codes and promotions can be found exclusively in our private Facebook group.

Shipping

 

Quinn & Friends is not responsible for packages lost in the mail. Once your item is picked up by USPS, the package becomes their responsibility.

If your package is lost, it is your responsibility to reach out to USPS to file a claim or open a missing mail report.

Please allow 5–7 business days for all ready-to-ship orders and preorders (once received to me) to ship, excluding holidays and weekends.

While most orders ship sooner, please do not reach out regarding an order unless it has exceeded this timeframe.

If your shipping address has changed since you placed your order, please contact us via email as soon as possible. Quinn & Friends is not responsible for packages shipped to an incorrect address provided at checkout.

For any shipping-related questions, please reach out to:

📧 info@quinnandfriends.com

Turnaround Time

Most of our items are preorder. The average turnaround time (TAT) is approximately 12 weeks for items to be received by us, followed by the 5–7 business day shipping timeframe listed above.

You can refer to the Featured Tab in our Facebook group for the most up-to-date preorder timelines and updates.

Please note that turnaround times are tentative and subject to change due to manufacturer or customs delays.

If an item falls well outside of the stated turnaround time, you may request a refund via email. Eligibility for refunds will be determined on a case-by-case basis.

Refunds and Exchanges

Items that are within their turnaround time are not eligible for refunds for any reason.

If you believe an item is defective, you must contact us via email within 5 business days of receiving your order. Your item must be in the original packaging with the original tags. 

All items are inspected carefully prior to shipping.

  • Non-personalized items deemed defective are eligible for store credit.

  • Personalized items are not eligible for refunds under any circumstances unless they fall well outside of their turnaround time as outlined above.

  • If you gauged your child’s size wrong, you are not eligible for a refund. If I have your child’s size available, I will try to accommodate; but there is no guarantee I will have an extra in the size needed. No refunds will be made due to sizing issues on your part.

All sale items are considered final sale. This includes any item discounted from their original pricing regardless of the value of the discount. 

Mckenzie Pickup

At this time we ONLY offer pickup in Mckenzie. Please make arrangements to pickup your items from our address within 4 weeks of being notified your order is ready for pickup.

Buy, Sell, Trade Group Disclaimer

 

Quinn & Friends is not responsible for any purchases or transactions made within our Buy, Sell, Trade (BST) group.

If you encounter an issue with a buyer or seller, please email us. If it is determined to be a valid concern, the party in question may be removed from the group.

However, Quinn & Friends is not liable for resolving disputes or refunding any transactions made through the BST group.