Policies


Email: quinnandfriendssmocking@gmail.com

Discounts + Split Pay

Discounts:

Discount codes and promotions can be found exclusively in our private Facebook group.

Split Pay:

Split Pay is not a discount. You are responsible for paying the remaining balance of your Split Pay order once your order is received to Quinn & Friends.

If accommodations need to be made, please reach out via email.

If no attempts to pay or reschedule your split payment have been made, your items will be resold and no money will be refunded to you. No items will be shipped or available for pickup while there is an outstanding balance on your order.

Shipping

Quinn & Friends is not responsible for packages lost in the mail. Once your item is picked up by USPS, the package becomes their responsibility.

If your package is lost, it is your responsibility to reach out to USPS to file a claim or open a missing mail report.

Please allow 5–7 business days for all ready-to-ship orders and preorders (once received to me) to ship, excluding holidays and weekends.

While most orders ship sooner, please do not reach out regarding an order unless it has exceeded this timeframe.

If your shipping address has changed since you placed your order, please contact us via email as soon as possible. Quinn & Friends is not responsible for packages shipped to an incorrect address provided at checkout.

For any shipping-related questions, please reach out to:

📧 quinnandfriendssmocking@gmail.com

Turnaround Time

Most of our items are preorder. The average turnaround time (TAT) is approximately 12 weeks for items to be received by us, followed by the 5–7 business day shipping timeframe listed above.

You can refer to the Featured Tab in our Facebook group for the most up-to-date preorder timelines and updates.

Please note that turnaround times are tentative and subject to change due to manufacturer or customs delays.

If an item falls well outside of the stated turnaround time, you may request a refund via email. Eligibility for refunds will be determined on a case-by-case basis.

Refunds and Exchanges

Items that are within their turnaround time are not eligible for refunds for any reason.

If you believe an item is defective, you must contact us via email within 5 business days of receiving your order. Your item must be in the original packaging with the original tags. 

All items are inspected carefully prior to shipping.

  • Non-personalized items deemed defective are eligible for store credit.

  • Personalized items are not eligible for refunds under any circumstances unless they fall well outside of their turnaround time as outlined above.

  • If you gauged your child’s size wrong, you are not eligible for a refund. If I have your child’s size available, I will try to accommodate; but there is no guarantee I will have an extra in the size needed. No refunds will be made due to sizing issues on your part.

Andalusia Pick Up Box

The Andalusia Pick Up Box is offered as a courtesy for local customers.

You are responsible for picking up your items in a timely manner. Failure to do so will result in your items being removed from the box and potentially resold.

Customers have a four-week grace period from the time items are placed in the pick up box to collect them.

This four-week period includes both the two weeks the items remain in the pick up box and the two weeks after they are returned to Quinn & Friends.

After two weeks in the box, any unclaimed items will be removed and held by Quinn & Friends.

Once items are back in our possession, you will be invoiced $7 for shipping.

If shipping has not been paid within two weeks of the item being picked back up, the items will become eligible for resell, and no refund will be issued once this occurs.

Buy, Sell, Trade Group Disclaimer

Quinn & Friends is not responsible for any purchases or transactions made within our Buy, Sell, Trade (BST) group.

If you encounter an issue with a buyer or seller, please email us. If it is determined to be a valid concern, the party in question may be removed from the group.

However, Quinn & Friends is not liable for resolving disputes or refunding any transactions made through the BST group.